Refund Policy

Our return policy is simple and straightforward: we value your business and support and we will do everything we can to make sure that you are completely satisfied with your purchase! E-mail us at thepolyapparelstore@gmail.com and describe the issue in detail, along with your order number and product name. For defective, incorrect, or not as described item, please send us a clear picture of the problem.

If you purchased your item within in the last 30 days, you are eligible for a refund. Items must be in new unused condition to be eligible for a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.  A credit will automatically be applied to original method of payment in the timeframe determined by the issuing institution. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at thepolyapparelstore@gmail.com.